Projects
These are some of my academic, personal, and professional projects.
Bilingual Training Program
Bilingual CEA Assistant Lead - AnywhereWorks
Developed a bilingual training program in conjunction with the New Hire SCRUM team. A number of processes were involved, including research, content creation, iteration, collaboration with other teams - from executives to the production team, asset and script creation, and uploading to the AdaptiveU LMS. In addition, I was the Spanish voice talent for the production team's edited video recordings. Upon completion of the project, I provided training to leads/assistant leads and agents.
Internal Website & Trello
Bilingual CEA Assistant Lead - AnywhereWorks
As an assistant lead, I had a lot of files, processes, documents, etc, to keep track of and have available at all times. For that purpose, I created a personal Google Site with information regarding pertinent details. In addition, I set up a Trello list to keep track of birthdays, anniversaries, and other information related to employees. Furthermore, I took care of the team's internal website and Trello board. Lead preferences determined the system.
Welcome Shift
Bilingual CEA Assistant Lead - AnywhereWorks
The Welcome Shift is held after each training class has been completed. During these new hire meetings, questions are answered, other departments and supervisors are introduced, and an agent comes to answer questions for new hires. In addition, new agents receive quality assurance feedback and tips before moving to their new team.
Student Life
SNHU - New Media Technologies
As part of my course on New Media Technologies, I created a presentation on new media recommendations. The brand I focused this project around was Canva.
Please click on the link to view an example of a PowerPoint presentation in PDF format.
Student Life
SNHU - Organizational Branding
This project allowed me to focus on sharpening my mastery in identifying the needs of different stakeholders and adjusting varying aspects to changing marketplaces. It also allowed me to focus on creating assets that align with brand goals, visions, and style guides. An emphasis was placed on upgrading who a brand is without changing its essence or core.
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Please click on the link to view an example of a PowerPoint presentation in PDF format.
Student Life
SNHU - Social Media Marketing Strategies
This project was created to help a pet brand client who is launching a new product create a social media marketing plan that reaches relevant consumers. The goal is to increase brand awareness and sales through marketing efforts.
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Please click on the link to view a writing sample in PDF format.
Student Life
SNHU - Global Communication
This project focuses on identifying different factors for brand expansion. Among the considerations are target audiences, political and economic factors, and international relations and events. Other considerations are standards and principles, potential miscommunications, international law, and ethical considerations, in addition to messaging for its respective media channel.
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Please click on the link to view a writing sample in PDF format.
Student Life
SNHU - Social Media Strategy
The aim of this project was to develop an audience analysis and create user personas to create a content calendar for a St. Jude's Research Hospital fundraiser. Once the audience segmentation was complete, a proposal was drafted that included a platform selection with posting frequency, tone and personality, KPIs, a social media schedule, keywords and hashtags, and monitoring.
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Please click on the link to view a writing sample in PDF format.​
Student Life
SNHU - Strategic Storytelling
This project is a storyboard presentation for a texting service serving LGBTQIA+ youth and recruiting volunteers for the texting hotline. It outlines the goal, target audience, story outline, narrative elements, channels, cultural representation, and story effectiveness.
​Please click on the link to view an example of a PowerPoint presentation in PDF format.
