Resume
Experience
2021 - 2022
Post-Closing Intake Coordinator (Account Manager, Remote)
Fairway Independent Mortgage Corporation
Carrollton, TX / Madison, WI
A mortgage firm with over 10,000+ employees in over 345+ branches nationwide and over $10B in revenue working with Freddie Mac, Lakeview, and more.
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March 2022 - Employee of the Month
Position eliminated due to company wide layoffs.
2020 - 2020
Bilingual Patient Experience Specialist (Remote)
Equiscript
North Charleston, SC
A home delivery pharmacy with over 100+ employees and $2.1M in revenue partnering with different pharmacies such as PillPack by Amazon Pharmacy to improve patient compliance and 340B savings.
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Position eliminated due to company wide layoffs.
2016 - 2020
Bilingual Client Experience Associate (Remote, 2020 - 2020)
Account Executive (Remote, 2019 - 2020)
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Bilingual Client Experience Associate Assistant Lead (Remote, 2017 — 2019)
Bilingual Client Experience Associate (Remote, 2016 - 2017)
An innovative untethered company offering multiple products and services that remove geographic limitations with over 900+ employees across several countries and $3.8M in revenue with companies ranging from billion-dollar corporations to mom-and-pop shops.
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As part of my objective to transition to a CEA Lead position, I voluntarily returned to the CEA role in 2020 in preparation to regain familiarity with the role before a vacancy became available.
AnywhereWorks
Portland, OR
2013 - 2015
Junior Sales (Remote, 2014 - 2015)
Bilingual Business Support Associate (Remote, 2013 - 2014)
AnywhereWorks
Portland, OR
An innovative untethered company offering multiple products and services that remove geographic limitations with over 900+ employees across several countries and $3.8M in revenue with companies ranging from billion-dollar corporations to mom-and-pop shops.
2012 - 2012
Production Coordinator (Remote)
Slow Dough Bread Co
Houston, TX
Wholesale artisan bakery supplying fresh breads to restaurants and catering companies in Texas.
2011 - 2012
Junior Administrator (Remote)
Leading provider of shared, reseller, VPS & dedicated web hosting.
HostGator
Houston, TX
Education
2020 - Present
Southern New Hampshire University
BA (Communication—concentration New Media)
Manchester, NH
President’s List
Dean’s List
Honor Roll
Sigma Tau Delta
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Expected Graduation - February 2023
2013 - 2016
Collin College
AS (Interpreter Preparation Training Program)
Plano, TX
Deans List
Phi Theta Kappa-Vice - President of Scholarship
Collegiate LULAC #4780 - Director of Public Relations
ASL Club
Technology
Salesforce & Other CRMs
AWS Amazon Connect
Microsoft Office & Google Suite
Canva & Adobe (basic)
WordPress, WHM, cPanel
IVR, ACD, & Other Contact Center Tools
Languages
English (Native)
ASL (Native)
Spanish (Native)
Volunteering
Big Brothers Big Sisters of America: Big Sister (2018 — 2020)
Project Clothe a Child: Bilingual Shopper (2013 — 2016)
Deaf Action Center: Administrative Assistant (2016)
Team Christie: Coach (2013 — 2014)
Area 1 Event Volunteer/Special Olympics - Area 1 Event Volunteer (2004)
Salvation Army Angel Tree - Angel Adoption (2002-2020)